Let us bring XcellerEYES to your practice.
Whether you are evaluating, ordering, or scheduling a clinical demo — our team responds within one business day.
Reach our team directly.
Submit the form and select your preferred time window in the message field. We will confirm a slot within 24 hours.
What to expect after you reach out.
Whether you are an ophthalmologist, optometrist, surgeon, or practice administrator, our process is the same: a focused clinical conversation, a tailored evaluation, and an unrushed adoption path. Every inquiry routes to a dedicated team member — not a generic shared inbox — and we operate on a one-business-day response SLA across all U.S. time zones.
How fast will I hear back?
Within one business day. Provider inquiries received before 5 PM ET on weekdays typically receive a reply the same afternoon. Demo requests are scheduled within 48 hours and we confirm the exact time slot by phone or email before placing it on your calendar.
Do you support both ophthalmology and optometry practices?
Yes. RenVia partners with ophthalmologists, refractive surgeons, cornea specialists, glaucoma specialists, retina specialists, optometric primary-care practices, and dry-eye clinics across the United States. Application protocols and reimbursement guidance are tailored to your scope and setting.
Will you visit my practice in person?
When useful, yes. We can schedule an in-office clinical demo, observed first-case support, or staff in-service training. For many practices a structured video walkthrough is more efficient and gets you ordering faster — we will recommend the path that fits your team.
What about reimbursement and coding?
Reimbursement guidance is included with every onboarding. We share the most current CPT and HCPCS code combinations relevant to amniotic membrane application, sample chart-note language, and payer-specific notes for the major U.S. commercial and Medicare carriers in your territory.
How do samples and first orders work?
After a clinical conversation, qualified practices can receive sample units to validate handling, storage, and application in your existing workflow. First orders ship from temperature-stable U.S. inventory; XcellerEYES is lyophilized and shelf-stable for 24 months at ambient temperature, so cold-chain logistics are not required.
Can a partner or administrator submit on my behalf?
Yes — practice managers, residency coordinators, surgical schedulers, and group-purchasing leads are welcome to initiate the conversation. We will loop in the clinical decision-maker when it is time to discuss indications and clinical workflow.
United States, all 50 states.
RenVia services ophthalmology and optometry practices throughout the continental United States, Alaska, and Hawaii. Inventory ships from U.S.-based fulfillment centers and clinical territory managers cover every major MSA. If your practice spans multiple states, a single point of contact will coordinate across each location so your purchasing, clinical, and administrative teams stay aligned.
For hospital systems, surgery centers, integrated delivery networks, and ophthalmology private-equity platforms, we offer a separate enterprise-onboarding track with multi-site evaluation, master service agreements, and consolidated purchasing. Indicate your organization in the message field and our enterprise lead will respond directly.